Privacy policy
Privacy Policy for HeadHarbor Telehealth Services
Effective Date: 01/01/2025
1. Introduction
HeadHarbor ("we," "our," or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our telehealth services, including online courses and one-on-one consultations with our contractors and licensed professionals.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
We may collect the following types of personal information from you:
a. Personal Identification Information:
- Name
- Email address
- Contact information (e.g., phone number)
- Country of residence
b. Client Information for Matching Services:
- Information on your mental wellness needs, such as areas of support (e.g., anxiety, relationships, addiction)
- Personal preferences for contractor selection (e.g., age, gender, specific expertise preferences)
c. Payment Information:
- Payment details (e.g., card information) through secure third-party payment processors.
d. Technical Information:
- IP address
- Device and browser type
- Usage data (e.g., pages visited, session duration) via cookies and tracking technologies.
e. Contractor Information (For Contractors Only):
- Name, age, gender, and contact information
- Professional qualifications, experience, and preferences for service delivery
We only collect the information necessary to provide our services, comply with legal obligations, and improve user experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide you with telehealth services, including matching you with suitable contractors for consultations.
- Payment Processing: To process payments for services through our secure third-party payment processors.
- Client-Contractor Matching: To connect clients with contractors based on client preferences and contractor profiles.
- Service Improvements: To improve the quality, efficiency, and user experience of our services.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal obligations.
We do not use your information for marketing purposes without your explicit consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following categories of recipients:
- Contractors: Your personal preferences (e.g., your goals and desired outcomes) may be shared with the contractor you are matched with to facilitate personalized support.
- Payment Processors: We use third-party payment processors to process payments. Your payment details are transmitted securely to these providers.
- Legal Authorities: If required by law, we may share personal information with regulatory bodies or law enforcement agencies. If we believe that you are at imminent risk of serious harm to yourself or others, we may disclose your personal information to appropriate authorities or emergency services to protect your safety or the safety of others.
We ensure that all third-party providers have adequate privacy and security measures in place to protect your information.
5. How We Store and Protect Your Information
We take reasonable technical, organizational, and administrative measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
- Data Encryption: Sensitive data is encrypted during transmission and at rest.
- Access Controls: Access to your personal information is restricted to authorized personnel who require it to perform their duties.
- Data Retention: We retain your information only as long as necessary to fulfill our service obligations or as required by applicable laws.
If a data breach occurs that affects your personal information, we will notify you as required by applicable laws.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
- Data Portability: Request a copy of your personal information in a portable format.
- Objection: Object to the processing of your personal information in certain circumstances.
To exercise your rights, please contact us using the details provided in the "Contact Us" section.
7. International Data Transfers
As a global telehealth provider, we may transfer your personal information to other countries where our contractors or service providers are located. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience and analyze service usage. You can manage your cookie preferences via your browser settings. Disabling cookies may impact the functionality of our services.
9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked websites you visit.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it promptly.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. When we make significant changes, we will notify you via email or within the platform. The "Effective Date" at the top of this policy indicates when the latest changes were made.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
HeadHarbor
Email: contact@headharbor.help
We are committed to responding to privacy-related inquiries in a timely and transparent manner.
Effective Date: 01/01/2025
1. Introduction
HeadHarbor ("we," "our," or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our telehealth services, including online courses and one-on-one consultations with our contractors and licensed professionals.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
We may collect the following types of personal information from you:
a. Personal Identification Information:
- Name
- Email address
- Contact information (e.g., phone number)
- Country of residence
b. Client Information for Matching Services:
- Information on your mental wellness needs, such as areas of support (e.g., anxiety, relationships, addiction)
- Personal preferences for contractor selection (e.g., age, gender, specific expertise preferences)
c. Payment Information:
- Payment details (e.g., card information) through secure third-party payment processors.
d. Technical Information:
- IP address
- Device and browser type
- Usage data (e.g., pages visited, session duration) via cookies and tracking technologies.
e. Contractor Information (For Contractors Only):
- Name, age, gender, and contact information
- Professional qualifications, experience, and preferences for service delivery
We only collect the information necessary to provide our services, comply with legal obligations, and improve user experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide you with telehealth services, including matching you with suitable contractors for consultations.
- Payment Processing: To process payments for services through our secure third-party payment processors.
- Client-Contractor Matching: To connect clients with contractors based on client preferences and contractor profiles.
- Service Improvements: To improve the quality, efficiency, and user experience of our services.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal obligations.
We do not use your information for marketing purposes without your explicit consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following categories of recipients:
- Contractors: Your personal preferences (e.g., your goals and desired outcomes) may be shared with the contractor you are matched with to facilitate personalized support.
- Payment Processors: We use third-party payment processors to process payments. Your payment details are transmitted securely to these providers.
- Legal Authorities: If required by law, we may share personal information with regulatory bodies or law enforcement agencies. If we believe that you are at imminent risk of serious harm to yourself or others, we may disclose your personal information to appropriate authorities or emergency services to protect your safety or the safety of others.
We ensure that all third-party providers have adequate privacy and security measures in place to protect your information.
5. How We Store and Protect Your Information
We take reasonable technical, organizational, and administrative measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
- Data Encryption: Sensitive data is encrypted during transmission and at rest.
- Access Controls: Access to your personal information is restricted to authorized personnel who require it to perform their duties.
- Data Retention: We retain your information only as long as necessary to fulfill our service obligations or as required by applicable laws.
If a data breach occurs that affects your personal information, we will notify you as required by applicable laws.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
- Data Portability: Request a copy of your personal information in a portable format.
- Objection: Object to the processing of your personal information in certain circumstances.
To exercise your rights, please contact us using the details provided in the "Contact Us" section.
7. International Data Transfers
As a global telehealth provider, we may transfer your personal information to other countries where our contractors or service providers are located. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience and analyze service usage. You can manage your cookie preferences via your browser settings. Disabling cookies may impact the functionality of our services.
9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked websites you visit.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it promptly.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. When we make significant changes, we will notify you via email or within the platform. The "Effective Date" at the top of this policy indicates when the latest changes were made.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
HeadHarbor
Email: contact@headharbor.help
We are committed to responding to privacy-related inquiries in a timely and transparent manner.
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